Frequently Asked Questions
Everything you need to know about your Zero Foxtrot order and gear.
How long will it take for my order to ship?
Most orders are processed and shipped within 2-3 business days. During high-volume periods or sales, processing may take up to 5 business days. You will receive a tracking number via email once your package is on the move.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn, unwashed, and original-condition apparel. Please ensure all tags are attached. Note that certain limited-edition drops or clearance items may be marked as final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs fees and import duties are the responsibility of the customer.
How should I care for my Zero Foxtrot apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your garments in cold water with like colors and tumbling dry on low heat. Avoid using bleach or ironing directly on the graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments for eligible orders.
How do I know which size to order?
Each product page features a detailed size chart. Our apparel generally follows a standard athletic fit. If you are between sizes or prefer a looser fit, we recommend sizing up.